K18 SERVICE ADD-ONS:
Miracle Booster by ELEVEN Australia is a lightweight, intensive treatment that enriches the hair fiber & reduces roughness to eliminate frizz while making hair soft & shiny.
This is a perfect add-on for your haircut or blow-dry to get your hair summer ready! Safe for color-treated hair, but not on the same day as color service.
Appointments are required for salon services. Walk-ins are welcome and we will do our best to accommodate last minute appointment requests, however we cannot guarantee availability without appointments.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. To best serve our clients and our staff, we require a minimum 24-hour notice via phone or email to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that slot. To ensure our cancellation policy is upheld, we may require a credit card to book any appointment. Cancellations made with less than a 24-hour notice may be subject to a charge of 100% of the booked appointment value. We thank you in advance for respecting our policy.
If for any reason you are not satisfied with a product you purchased, we are happy to help you return the product and find one better for you. Unopened returns on retail items purchased through our websites or in our salon will be given full refund within 30 days, or a salon credit if after 30 days of original purchase.Opened products may be returned for salon credit only.
In order to accommodate a variety of guests and budgets, we use a level system to help you choose a team member that is right for you. A stylist’s experience, skill set and demand, helps determines the stylist’s level, which in turn determines that stylist’s pricing. In the event your stylist moves up a level and their price should exceed your budget, your stylist will be happy to recommend another team member for you. Our menus display a “Starting At” price for services, as our team of stylists are classified by availability, education, and demand. You may schedule an appointment for a complimentary consultation to get an exact cost. This system also allows the stylists appropriate compensation for their hard work, talent and offers professional growth. All our team members are committed to providing the highest level of service including customized product recommendations.